I-team-Civic-Designer positions
Johns Hopkins University
Maryland
$65,000-$80,000
Executive
Full Time
Job Details
Specific Duties & Responsibilities
- In support of the i-team’s bold, innovative strategy to jointly drive climate action and advance racial wealth equity, including greenhouse gas reduction strategies.
- Guide i-team colleagues, together with collaborators in government and in the community, through a rigorous innovation process, including research, synthesis and framework development, idea generation, prototyping, and testing.
- Design, plan, and deliver qualitative “design” research.
- Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts like journey maps, service blueprints, and personas.
- Employ user research best practices to create a seamless experience for city leaders, and collaborators in government and in the community.
- Develop templates, tools, and methods that government can use to improve service and program delivery.
- Create visual frameworks – like journey maps, service blueprints, and ecosystem maps – that help clarify complex challenges in human behaviors, relationships, workflow, and processes.
- Engage and collaborate deeply with local community organizations dedicated to promoting climate equity strategies that promote racial equity and economic inclusion.
- Plan and execute co-creation workshops with stakeholders to propose the most viable solution for the given problem.
- Stay up to date with trends in civic design and public innovation and develop materials spreading best practices and cutting-edge research and participate in a community of practice with i-teams in other cities.
- Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present to city leaders, community members, BCPI staff, and other partners.
- Support the i-team and other city government colleagues in agile ways of working, including a high proficiency in using tools like Slack, Figma, Miro, Google Workspace, and work management software like Asana.
Special Knowledge, Skills & Abilities
- Ability to use and apply and intentional civic design process that includes research, ideation, and delivery with key stakeholders and community members centered in the process.
- Knowledge of design-based innovation methodologies, including expertise in determining when and how to use specific approaches, frameworks, deliverables, and facilitation methods.
- Superior organizational skills and ability to set priorities and respond quickly as priorities change.
- Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders.
- Passion for and commitment to equitably reducing climate pollution and addressing the impacts of climate change and improving economic conditions for historically disadvantaged Black communities and other communities of color.
- Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary reports.
- Excellent content creation and writing skills.
- Experience in solving challenges related to race-based inequities in economics and climate is a plus.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Ability to work both cooperatively within a team and independently.
Minimum Qualifications
- Bachelor’s degree in related discipline.
- Five years of design experience, including instructional, strategic,business, and product design, or related experience.
- Additional education may substitute for required experience andadditional related experience may substitute for required education, tothe extent permitted by the JHU equivalency formula
Preferred Qualifications
- Graduate Degree in Instructional Design, Instructional Technology, Education, Applied Anthropology, Demography, Ethnography, User Experience Design or Research, Program Design or related field.
- Experience conducting user research and translating results into actionable insights.
- A clear understanding of the types of challenges municipal governments typically faces, either through direct experience working in government or in organizations that collaborate closely with governments.
- Experience working with community, government, non-profit, or private sector leaders.
- A customer service orientation and interest in and commitment to building solid relationships with colleagues and partners within government and in the community.
- Demonstrated experience in working with people from diverse backgrounds and a commitment to engaging with a wide range of residents, subject-matter experts, and partners.
- Demonstrated experience applying equity-centered design frameworks to past projects.
- A history of using service design and/or product design to scale initiatives or strategies, particularly in large organizations.
Classified Title: i-Team Civic Designer
Job Posting Title (Working Title): i-team Civic Designer
Role/Level/Range: ATP/04/PD
Starting Salary Range: Min $62.300 - Max $109,000 Annually ($109,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 9am-5:30pm
We are looking for I-team-Civic-Designers on the following locations:
Charlotte, NC
https://jobs.jhu.edu/job/Charlotte-i-team-Civic-Designer%2C-Charlotte%2C-NC-NC-28202/1132783800/
Oakland, CA
https://jobs.jhu.edu/job/Oakland-i-team-Civic-Designer%2C-Oakland%2C-CA-CA-94612/1132702600/
Columbus, OH
https://jobs.jhu.edu/job/Columbus-i-team-Civic-Designer%2C-Columbus%2C-OH-OH-43215/1106432600/
Cincinatti, OH
https://jobs.jhu.edu/job/Cincinnati-i-team-Civic-Designer%2C-Cincinnati%2C-OH-OH-45202/1102896000/
Cleveland, OH
https://jobs.jhu.edu/job/Cleveland-i-team-Civic-Designer%2C-Cleveland%2C-OH-OH-44114/1143221900/
Dayton, OH
https://jobs.jhu.edu/job/Dayton-i-team-Civic-Designer%2C-Dayton%2C-OH-OH-45402/1132699800/
Akron, OH
https://jobs.jhu.edu/job/Akron-i-team-Civic-Designer%2C-Akron%2C-OH-OH-44308/1132702900/