Position: Senior Coordinator, Communications

Location: Remote; or Los Angeles, CA (Hybrid)

Employment Type: Full-time, Salaried, Exempt

Compensation Range: $65,000-$75,000/year DOE

Level: Officer

Reports To: Vice President, Communications

Manages: None

Supported By: Communications team, Operations team, Development team, Program teams

Education/Experience Preferences: Associate's Degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep  

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020 in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities. 

The Opportunity

DigDeep is looking for an organized, innovative, and detail-oriented person to join our growing Communications team as the Senior Coordinator, Communications. Reporting to the Vice President, Communications (VP), the Senior Coordinator, Communications will work to support the Communications team in executing successful creative and strategic communications efforts both cross-departmentally and external to the organization that align with our values and center the communities we serve. This role will be responsible for supporting effective workflows within the Communications department, and will accomplish this through excellent organization, communication, and management across various departments within the organization.

This role is both independent and collaborative, so a love of organizing, streamlining systems, and prioritizing tasks is a must! In this role, you will play a key role in liaising between and supporting members of the Communications team as they interact with departments across the organization.

Key Responsibilities

This is what you’ll do once you join the team:

Communications Strategy & Execution

• Support the development and implementation of communications campaigns
• Help craft compelling narratives that center community voices and experiences
• Support the coordination of content creation and distribution across multiple channels
• Help ensure messaging alignment across all materials and platforms
• Track communications metrics and gather insights for improvement
• Contribute to communications planning and strategy discussions
• Assist with ad-hoc projects and support other tasks as assigned

Content Coordination

• Support the management of editorial calendar and content pipeline
• Coordinate cross-departmentally with team members to gather stories and updates from the field
• Support the creation of newsletters, reports, and other communications materials
• Help maintain consistent voice and messaging across all content
• Apply design eye to review and provide feedback on visual materials
• Ensure all content adheres to ethical storytelling guidelines

Administrative & Project Support

• Support administrative needs as they relate to the overall success of the Communications team, including but not limited to: calendar management, meeting planning and coordination, travel arrangements, expense tracking, data management, record keeping, and file organization.  
• Coordinate timelines and deliverables for communications initiatives
• Maintain organized digital asset and content libraries
• Support the Communications team with cross-departmental planning and coordination efforts
• Take initiative on projects while maintaining clear communication
• Support the response and management of ticketed communications request system

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies (Please reference our website for complete description of each competency below.)

1. Change Management
2. Innovation
3. Judgement & Decision-Making
4. Professional Communication
5. Personal Development
6. Technical Expertise

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2 years experience in communications, journalism, publicity, social media or related field required
• Proficiency in MS Office Suite and/or Google Workspace required
• Experience with Slack, Asana, Canva, Figma, Zoom, Expensify preferred
• Understanding of ethical storytelling principles and practices
• Basic design sensibility and ability to provide visual feedback
• High computer literacy, and tech savviness required
• Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
• Organized, trustworthy, dependable, and detail oriented
• Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
• Comfortability and readiness to apply a social justice and equity lens to communications and content creation
• Willingness to travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Kentucky, Texas, DigDeep HQ, and additional locations as needed
  

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage to commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial Wellness Benefit)
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• One Medical membership 
• Life insurance, 100% employer paid
• Work laptop
• Monthly cell phone use allowance
• Monthly internet use allowance
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel 
• 401k retirement plan, with employer match 

Interested? 

When applying, please submit a thoughtful cover letter and resume. References should be available upon request. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.

DigDeep has adopted a COVID-19 vaccination policy to safeguard the health of our employees and community at large. Where permissible by law, candidates applying to work at DigDeep should be ready to demonstrate proof of receiving up-to-date COVID-19 vaccination as a condition of their employment.

In an effort to promote pay equity and transparency, DigDeep does not negotiate compensation outside of posted compensation ranges. DigDeep’s compensation is based on a variety of factors including, but not limited to: internal budget analysis, external market value, internal pay alignment, and annual merit increases. A candidate’s compensation history will not be used in determining compensation at DigDeep.

Please note that DigDeep cannot provide immigration sponsorship for this position.

DigDeep is deeply committed to diversity, equity, inclusion, and belonging. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. DigDeep is built on the principles of equity, transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should have the clean, running water they need to thrive. Join us, and we’ll close the US water gap in our lifetimes.

DigDeep is a certified Great Place to Work®