Job  Board

Chaloner has partnered with The Communications Network on their search for a Community Programs Coordinator.

ABOUT THE COMMUNICATIONS NETWORK

The Communications Network connects, gathers, and informs leaders from the most influential foundations, nonprofits, and social-sector consultancies across the globe. We are a vibrant community of 3,000+ communicators, storytellers, strategists, and community builders.

Driven by our core values of community, learning, and leadership, The Network helps social-sector leaders use communications to advance a more just, healthy, and equitable world. We work remotely, flexibly, and collaboratively. Our team culture is curious, kind, creative, and candid.

The Communications Network is a nonpartisan professional community. We are not an advocacy organization. Our work is to serve the field, not to advance positions within it. We are generous, not self-promotional. Curious, not agenda-driven. The work is about the members, not about us.

As we continue to expand our reach through our LOCAL and Circles Programs, we want to provide the highest level of support and experience to our members. The Network seeks a warm, customer care-oriented Community Programs Coordinator to build lasting and supportive relationships with our community.

THE ROLE

The Community Programs Coordinator keeps the Network's community programs running smoothly. They will coordinate the communications, logistics, and relationships that make it possible for 150+ volunteer facilitators and leaders to do their work well. The coordinator will act as a bridge, ensuring flawless day-to-day operations across the community team. They will ensure that internal team members and our community leaders feel seen, supported, and connected to HQ.

About Circles:

Circles connect folks based on shared issue focus/areas, shared roles, or shared identities. The aim is to help Network members build their professional networks, share resources, and help each other succeed. Circles are your network within The Network.

About LOCALs

LOCALs Groups build community in the places where people live and work. These groups are place-based and offer members a way to connect more deeply to a local professional network.

Each program provides an opportunity for members to network, learn through events and webinars, and deepen their connection with the Network and each other.

This role sits within the dynamic Community and Memberships team. While the primary focus is Circles and LOCAL program coordination, the organization is collaborative, and all team members pitch in to support member and community support and initiatives as needs arise.

KEY RESPONSIBILITIES

Circles and LOCALS Program Coordination & Logistics

Own the day-to-day operations of Circles and LOCAL programs, keeping all moving parts organized and on track.

1. Manage scheduling, logistics, and communications for all monthly Circles Zoom calls, including calendars, invitations, access, reminders, and follow-up
2. Maintain a centralized calendar for LOCAL chapter activity and milestones
3. Manage member and leader rosters, Slack access, and onboarding for new Circles and LOCAL participants
4. Track attendance, engagement, and program health metrics across both programs; share regular updates with the Director
5. Collaborate with the Membership Specialist to keep MemberClicks data current and clean and to process gathering expense reimbursements
6. Keep all program documents, web pages, database records, and communications up-to-date
7. Support Leaders Learning program logistics, including invitations, calendar holds, slide prep, and tech support
8. Support the launch of new Circles and LOCAL groups as the program grows

Leader & Member Support

Serve as the primary point of contact for Circles and LOCAL leaders — responsive, consistent, and easy to reach.

1. Attend all Circles calls; arrange team coverage when absent
2. Maintain ongoing communication with Circle leaders and LOCAL leaders; proactively identify where groups are getting stuck and connect them with resources or solutions
3. Coordinate leader and facilitator onboarding and offboarding across Circles and LOCAL groups
4. Equip leaders with HQ messaging, resources, and tools needed to run their programs with confidence
5. Coordinate Network Leader recognition throughout the year via monthly spotlights, meaningful recognition, and celebration moments
6. Connect members and leaders across programs when there's a natural fit or shared interest
7. Identify engagement challenges early and bring recommended adjustments to the Director

Communications & Documentation

Keep leaders informed, gatherings visible, and program knowledge organized and accessible.

1. Draft and send regular communications to Circles facilitators and LOCAL leaders: updates, reminders, recognition, and feedback requests
2. Produce Circles call recaps that highlight actionable takeaways and surface patterns to the broader Community and Memberships team
3. Collect post-gathering feedback from LOCAL leaders and attendees; track trends and share findings with the Director
4. Engage Circles members in Slack between calls by seeding conversations, sharing resources, and posting reminders
5. Ensure LOCAL gatherings are promoted across newsletters, Slack, and social channels
6. Work with the Communications Coordinator to keep Mailchimp templates current and tailored to each LOCAL group and to connect gathering attendees to the Network newsletter
7. Document processes, guidebooks, and templates to keep programs easy to operate and hand off

Event Support

1. Coordinate logistics for the annual in-person Leaders Summit and for volunteer leaders attending in-person events
2. Support production and on-site coordination of the annual ComNet Conference, including specific activities for community program participants and leaders and other responsibilities as assigned 

Cross-Team Collaboration

1. The Community Programs Coordinator reports to and works closely with the Director of Community Experience to execute community program strategy and communicate program activities, successes, and challenges. 
2. Coordinate with the Learning and Communications teams to align volunteer-facing messaging
3. Serve as a reliable partner to a small, senior HQ team — communicating proactively and flagging issues early

WHO YOU ARE

1. A clear, warm communicator who writes well and follows up without being asked
2. A project manager by instinct — you anticipate needs, drive delivery, and ensure everyone is meeting their deadlines
3. You have a high attention to detail — you catch what others miss and care that the small things are right
4. You are comfortable managing multiple workstreams in a fast-paced environment without dropping the ball
5. Someone who finds genuine satisfaction in making systems work and other people successful