Associate Professor (TT) or Lecturer (NTT) specializiDirector, Development Systems and Analytics | Robin Hood | New York, NY (Hybrid)

About Diversity, Equity, and Inclusion at Robin Hood

Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work and believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them.

Robin Hood’s practices, values, traditions, and beliefs are embedded in the inclusive culture that it creates. Operationally, its formal and informal structures support a work environment that advances the professional development of staff at all levels, allows for innovation, and grounds its work as poverty fighters.

In its workplace, diversity equals representation. Robin Hood seeks to attract and retain a staff that reflects the communities that it serves. Racial and ethnic diversity matter to it, as does diversity among other cultural identifiers (ability, educational background, generation, gender, gender expression religion, immigration status, military status, sexual orientation, socioeconomic status).

Diversity within Robin Hood's staff is enhanced by its efforts at meaningful inclusion. It ensures that team members are empowered to make decisions, offer actionable feedback, and share credit for team success. Further, Robin Hood seeks to develop its talent professionally and has created an intentional focus on mentorship and sponsorship, particularly of junior staff. its goal is to encourage long term talent retention and engagement, while fostering a culture of innovation.

About the Opportunity

The Director, Development Systems & Analytics will lead and oversee pipeline and prospect development, management, and research in support of Robin Hood’s ambitious fundraising program to achieve its mission of elevating New Yorkers out of poverty. The Director will be responsible for building, implementing, and refining systems and processes to maintain a robust donor pipeline across all giving levels, providing actionable insights to support frontline fundraisers. The Director will create and manage the processes supporting overall donor pool management and collaborate with frontline fundraisers to ensure they have the systems and support to advance donor relationships. Additionally, the Director will play a key role in developing and reporting out on Key Performance Indicators (KPIs) and reports to measure the progress and success of fundraising efforts. The Director will be focused on the management and organization of donor data for the organization and ensuring that Salesforce and other systems are serving the needs of the organization.

This person will lead a team of four, with two direct reports: the Senior Manager, Research and the Senior Manager, Development Operations & Analytics. This role will report to the Managing Director, Development Operations and Analytics, Diane Collingham, and will work collaboratively across the Development, Marketing, and Events team.

The ideal candidate will be an entrepreneurial development operations professional who enjoys building new systems and processes and is excited to contribute to Robin Hood’s mission of helping New Yorkers escape poverty permanently.

Key Responsibilities

Moves Management and Prospect Strategy

• Develop, implement, and oversee a system to help ensure prospects are moved efficiently and successfully through the fundraising cycle.

• Develop robust and appropriately sized portfolios and utilize industry best practices to develop and implement strategies and processes to rate, identify, assign, and track major, leadership, and planned gift prospects.

• Develop and implement systems for effectively tracking and managing pipelines and prospects to ensure donors are moving efficiently and successfully through the fundraising cycle.

• Provide detailed analysis and insights on donor portfolios, highlighting trends, opportunities, and challenges to inform strategic decisions.

• Develop strong relationships and collaborate with frontline fundraisers to provide regular consultation on pipeline strategy, strengthen and review portfolios, and integrate prospect research findings and pipeline management insights into fundraising and engagement strategies.

• In collaboration with the individual giving team, drive the increase of prospect discovery activities, and provide data analysis to inform strategy and moves for current, lapsed and new potential donors

• Ensure frontline teams have the tools necessary to support prospect management and moves management operations, including evaluation and prioritization of all prospect portfolios and prospect pipelines.

• Identity additional fundraising performance metrics and other management reports.

Prospect Research and Discovery

• Develop, implement, and manage formalized policies and procedures for the research and evaluation of current and potential donors in support of various fundraising initiatives.

• Create processes to map network connections and relationships in order to identify strong potential prospects through various donor networks and fundraising campaigns across the team.

• Oversee proactive and reactive prospect research and briefings on key prospects, including gift potential, affinity, readiness to give, special interests, and connections to Robin Hood

• Ensure donor/prospect research projects and data collection conforms to ethical principles, confidentiality requirements, and public information laws.

Reporting and Analytics

• In partnership with the Managing Director, Development Operations and Analytics, develop and oversee reports and KPIs related to fundraising performance.

• Provide strategic direction and oversight for analysis of pipeline activity and movement to drive strategic planning across development.

• Meet regularly with frontline fundraisers and development leadership to review management reports and analyses, discuss progress toward division, department, and individual goals, and anticipate future prospect needs.

• Manage and conduct post-event analysis of fundraising events, including donor engagement metrics, donor interest levels, and potential new prospects, providing insights for future prospect development strategies and identifying areas for improvement.

• Ensure that the Development, Marketing, and Events team members understand these metrics and use them to advance and refine their work.

Leadership and Management

• Lead a team of four, with two direct reports, and develop staff members’ skill sets through mentoring, coaching, and training.

• Contribute to high-level strategic discussions relating to campaign goals, prospects, portfolios, and pipelines, by providing analyses, reports, and other input for decision-making.

Key Qualifications

• A minimum of ten years of demonstrated experience in prospect analytics, research and discovery, and portfolio development.

• A minimum of five years of staff management experience.

• Commitment to Robin Hood’s mission.

• Understanding of major gifts fundraising practices and best practices in portfolio assignment and management as well as prospect research.

• Experience utilizing data modeling and data analytics.

• Willingness and excitement to build new systems and processes.

• Excellent ability to navigate, utilize, and manage a donor CRM, as well as other tools that support prospect research; experience in Salesforce is preferred but not required.

• Exceptional project management and execution skills.

• Self-starter skilled at completing tasks with minimal support.

• Strong analytical, organizational, and communication skills.

• Entrepreneurial with the ability to exercise flexibility and adaptability.

• Team player and collaborator; willingness to jump in where needed while staying positive.

• Understanding of New York City philanthropy and/or the financial sector of added value.

• Confidence in donor-facing support and issue resolution.

• Strong critical-thinking skills with the ability to define and refine questions to produce meaningful data interpretation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

The salary range for this role is $151,000 to $160,000 and is eligible for a performance-based bonus.

To express interest, please submit your cover letter and resume in confidence https://apptrkr.com/5907856

For more information, please visit www.developmentguild.com.ng in HR