At Second Harvest Heartland, we believe our differences make us stronger. We draw strength from the unique experiences of each and every employee and our community. We aspire to foster an inclusive culture – in the way we interact with each other and in every area of our work. We commit to advancing equity to make Second Harvest Heartland a better place to work, to be a better partner and to inspire a community where equity is a driver to ultimately end hunger.

Join our Development team as an Operations Director. This role reports to the Chief Development Officer, and provides leadership, strategic direction, and operational oversight for Second Harvest Heartland’s (SHH) fundraising operations efforts. This position oversees Customer Relationship Management (CRM) tools and business intelligence to maintain and increase philanthropic revenue in support of SHH. This person will interface with key stakeholders across the organization and must possess exemplary management and communication skills, keen attention to detail, and initiative and eagerness to excel in all responsibilities within this role.

 

The Development Operations Director is responsible for the following key functions:

 

1) Development Operations Management, 2) CRM Administration and Reporting (RE NXT and Luminate Online (LO)) and 3) Stewardship and Prospect Management.

 

Work Schedule: 

• Hybrid, Full-Time, 40 hours / week.

Duties and Responsibilities:

• Development Operations Management – 40%
  • Supervise Operations team (4-6 FTEs) and provide leadership through coaching, directing work, and establishing levels of accountability and professional development to staff who enter gifts, to assure high standards of quality, consistency and accuracy of donor and gift information, in compliance with IRS policies.
  • Direct management of project schedules and associated deadlines for information requests, evaluation, and prioritization of requests; coordinate data entry and maintenance projects; inform user community of changes in policies, procedures, and data locations within the database.
  • Orchestrate centralized gift and pledge processing, receipts and acknowledgments, biographical data maintenance, mailing services, and creation and maintenance of standard reports.
  • Responsible for ensuring the accuracy and integrity of donor data in RENXT, including input and output, and end-user training and support.
  • Develop, maintain, and update a dynamic list of policies, procedures, and regulations related to the use and maintenance of RENXT.
  • Manage vendors who provide development operations services to achieve work standards and maximize efficacy and cost efficiency for SHH. Research and implement new vendors and processes as needed to take advantage of improvements in technology and service.
  • Maintain familiarity with donor tracking, communication and research tools, such as Galaxy Digital, financial data sources and external resources such as prospect research services, NCOA and U.S. Postal Service.
  • Coordinate with Chief Development Officer and Development Directors to facilitate the annual budgeting process and develop the strategic fundraising plan.
• Database Administration, Reporting and Analysis – 40%
  • Serve as database administrator for customer relationship management system (RENXT). Liaise with SHH IT team and Blackbaud to help solve issues. Meet with Blackbaud Customer Support Manager on a monthly basis.
  • Support SHH’s use of Omatic tools to support RENXT database. In partnership with Development Operations Generalist, manage ImportOmatic to integrate RENXT and other third-party data sources (volunteer data, Luminate Online).
  • Manage process improvement projects for development team’s use of RENXT. Stay abreast of changes and new advancements in development technologies, including automation opportunities.
  • Prepare documentation for Feeding America quarterly and annual reporting and the annual audit in conjunction with Finance.
  • Oversee monthly reconciliation of Development revenue.  This includes overseeing entry, release, and tracking of restricted gifts, and gifts applied to proposals and pledges. Serves as liaison with the Finance Department to ensure accuracy of donation records and deposits in NetSuite.
  • Conduct analysis and reporting of key performance metrics, including quarterly review of fundraising activity.
  •  Support the Chief Development Officer with the creation of regular performance reports on Development fundraising productivity to generate and distribute a variety of daily, weekly, monthly reports, and status updates. Harness business intelligence tools to improve reporting efficiency and data integrations.
  • Oversee development, production, and documentation of standard and ad-hoc reports for staff use.
• Stewardship and Prospect Management –20%
  • Oversee Prospect Management and Prospect Research Generalist.
  • Support Development in donor acquisition and cultivation activities by providing data files including mailing lists, suppression files, and results information.
  • Oversee support for Development Officers, Community Engagement which includes special events, and Capital Campaign through management of invitation lists and event attendance data.
  • Maintain electronic and paper files on all donors including original pledge agreements and grant awards.
  • Oversee systems and production processes to produce and deliver highly personalized and timely acknowledgments.
  • Manage the Donor Services function to ensure all donor inquiries are answered and responded to within an appropriate period (within a 24-hour period).
  • Annually:
    • Pull annual report lists and reviews with Development. In conjunction with Finance, prepares annual report financial data.
    • Oversee execution and production of annual stewardship letters to donors.
    • Assure the availability of data necessary to plan and conduct annual recognition programs, including creation of donor recognition lists.

Must Have: 

• 3+ years of experience hiring / managing a team.
• 6+ years successful experience in Development Operations / Donor Relations, including process improvement and project management or a combination of education and experience generally attained through a bachelor’s degree in a related field(s) (Finance or Administration).
• Proficiency in overall non-profit fundraising and development operations best practices.
• Demonstrated critical thinking skills to analyze/interpret data and understand its relationship to fundraising objectives.
• Demonstrated ability to effectively communicate across different teams and roles and provide exceptional customer service to create an inclusive environment where everyone is welcomed and valued.
• Advanced skills with Microsoft Office, Office 365 and the ability to learn other computer software programs.
• Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
• Ability to give direction and develop constructive and cooperative working relationships with staff.

Nice to Have:

• Knowledge and experience with donor database administration. Raiser’s Edge NXT, Luminate Online and Omatic experience highly preferred.
• Strong aptitude for data visualization. Power BI experience a plus.
• Bilingual in other languages highly desired, (Spanish, Somali, Hmong).

Our Values: 

• We deliver.
• We lead with our hearts.
• We innovate.
• We are all in this together.
• We believe our differences make us stronger.

Starting Pay Range: $90,000 - $100,000 USD annually or more / Dependent on Qualifications and Experience. Second Harvest Heartland is an EEO/AA Employer.

Benefits include: 9 paid holidays each calendar year, plus 4 extra well-being days, up to 160 hours of paid time off per calendar year, with the option to carry over up to 20 hours to the following calendar year, 8 hours of volunteer time off to serve community each calendar year, up to 6 weeks paid parental leave for birth and non-birth parents, and more! Learn more about our benefits package here.